General Information

Customer Satisfaction Is Important

Let us know if you are pleased with our programs, services and facilities. We welcome your comments, inquiries and suggestions. Thank you for choosing Waterloo Leisure Services.

Sports Program Refund Policies

  -  Refunds are issued in full if a class is full or cancelled by the Sports Department.
  -  Refunds for personal reasons must be submitted in writing.  Approved refunds prior to the start of the program

     will be assessed a $5 administrative fee. Refunds approved after the first meeting will be charged a $10

     administrative fee. Refunds for full or cancelled classes will not be assessed administrative fees.
  -  Additional charges (i.e., shirt uniform fees) will also be applied.
  -  Refunds for season pool passes will be assessed a $5 administrative fee prior to the opening of the pools for the
    season. Refunds will not be granted for season pool passes after the pools have opened for the season.
  -  All refunds will be mailed within three weeks.
  -  Refunds will only be made to the original payee of the registration.
  -  The Waterloo Leisure Services Department reserves the right to deny a request for a refund. If your request has

     been denied, you will be contacted by a staff member from the Leisure Services Department.

Key Card Holders

Waterloo Key Card holders may register for any program with an asterisk (*) for half price. Registrants must present their Key Card at time of registration to be eligible for this fee reduction. Key Cards are issued exclusively through Operation Threshold. To inquire about eligibility you may call Operation Threshold at 235-6243.

Injury/Accident Policy

The Waterloo Leisure Services Commission will not be held responsible for any injury or accident occurring while participating in any of our events.

Bad Weather Cancellations

Information about sports cancellations will be given on the Sports Page or by call 291-4493, 2-3 hours before the starting time or as soon as possible. If school is dismissed early or canceled due to weather conditions, Waterloo Leisure Services
Commission programs to be held in a Waterloo school that day will be canceled.

Facility Reservations

A limited number of softball diamonds may be reserved for practices. Fee: $5/Hour. Call the individual school to rent a Waterloo school gym or pool. Shelters at Hope Martin and Cedar River/Exchange Parks may be reserved.
Fee: $15/Half Day & $30/All Day.

Used Sports Equipment

Donate your good but used sports equipment (especially ball gloves) to Leisure Services so it can be put to good use by participants in need.

Waterloo Optimist Club
Waterloo Rotary Club
Waterloo Kiwanis Club
Waterloo Elks Club
RJ McElroy Trust
Waterloo Community Schools
Waterloo Bucks Baseball
Columbus High School
Columbus High School Booster Club

Waterloo/Cedar Falls Courier

Boys & Girls Club of Black Hawk County

Waterloo Convention and Visitors Bureau

Hellman and Associates
KWWL

KBBG

KXEL

KOKZ

KCVM

Community Foundation of Northeast Iowa

Metro Tennis Association